FAQ
Straight answers.
Shipping
Where do you ship from?+
Orders are shipped from our base in Sweden.
Where do you ship to?+
Waitlist members receive the first opportunity to order. Regional availability and timelines will be published ahead of each release.
Returns
What is the return policy?+
Thirty days from delivery, unused and in original condition, for a full refund.
Warranty
Is there a warranty?+
Every GRIT. product is backed by a Limited Lifetime Warranty covering defects in materials and workmanship. If a manufacturing defect is confirmed, we will replace the product at our discretion. This warranty is in addition to, and does not limit, your statutory rights as a consumer.
What is not covered?+
Normal wear and tear, accidental damage, misuse, improper care, unauthorized modifications, and damage from use beyond the product's intended purpose are not covered.
Testing
Where is your equipment tested?+
Our equipment is tested in the Swedish mountains, in the conditions we can meet honestly. Further testing in other environments will follow as we grow. We would rather be honest about our stage than overstate it.
Materials
What materials do you use?+
Full specifications will be published with each product ahead of release. We are not ready to state numbers we cannot yet stand behind.
Future Releases
When will other products launch?+
The Arete Shell is the focus. Additional categories will only be considered when the Arete Shell has earned its place. One thing at a time.
Waitlist
What does joining the waitlist include?+
Early access to the Arete Shell and quiet updates from the team as production progresses.
Is there a cost to join?+
No. The waitlist is free and carries no obligation.
Contact
How do I get in touch?+
Write to hello@gritvertical.com — the same address for general and business enquiries. Response within two working days.